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[01]
Project Overview

Shelby had been an esthetician for over a decade and was deeply skilled at what she does. She also had 5 consistent clients, was pulling from personal savings to cover her studio rent, and was running monthly discounts to keep her calendar from sitting empty.

My Approach

This wasn't a talent problem. It was a signal problem — nothing on the outside reflected what made her exceptional on the inside. Before a single photo was taken, we did the strategic work: defining her brand identity, naming her differentiators, and getting specific about exactly who she was built to serve. Then we built the visual proof.

The Results

Within a year: 5 clients became 25 regulars. Monthly discounts stopped. The business became fully self-sustaining — and started reinvesting profit into growth.

Category:

Brand Strategy | Photography Production | Video Production

Category:

Brand Strategy | Photography Production | Video Production

Status:

Launched

Status:

Launched

Client:

Ginger Root Beauty Boutique

Client:

Ginger Root Beauty Boutique

Location:

Seattle, WA

Location:

Seattle, WA

[02]

My business has changed a lot, and working with Nao played a big part in that. She asked the hard questions and helped me find clarity in my brand identity — which boosted my confidence, made me bolder, and re-energized me. I finally know what my brand is and who it's for. Because of that, my client retention has significantly increased and my business is fully self-sustaining and profitable.

Avatar

Shelby Creech

Owner & Esthetician

My business has changed a lot, and working with Nao played a big part in that. She asked the hard questions and helped me find clarity in my brand identity — which boosted my confidence, made me bolder, and re-energized me. I finally know what my brand is and who it's for. Because of that, my client retention has significantly increased and my business is fully self-sustaining and profitable.

Avatar

Shelby Creech

Owner & Esthetician

Results

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Increased Client Retention

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Increased Client Retention

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Profitable & Self Sustaining

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Profitable & Self Sustaining

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Website Improvement

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Website Improvement